Effective: January 01, 2022 (Version 1)

1. CUSTOMER CANCELLATIONS

  • 'Pickup Only' orders can be canceled anytime prior to a dasher accepting order without penalty.

  • 'Order and Deliver' Orders can be canceled anytime piror to Vender Confirmation. Once vendor has confirmed, customer will have to contact customer service to request a cancelation.

    • Once a dasher has accepted an order, food preparation begins, cancellations may not be accepted.

2. REFUNDS

  • Refunds are issued at BaseBites’ discretion in cases of:

    • Restaurant error (wrong item, missing item)

    • Delivery failure or significant delay

    • Other service-related issues

  • Refunds will be processed via the original payment method.

3. DELIVERY FEE & TIP POLICY

  • Delivery fees are non-refundable, except in cases of BaseBites’ error.

  • Tips go directly to the delivery partner and are non-refundable.

4. DASHER CANCELLATIONS

  • Dasher can canceled accepted order within 15 minutes of acceptance without penalty.

    • Note that dasher will not get compensation for this cancellation.

  • If cancellation is necessary after 15 minutes of acceptance contact customer support and explain the reason for the cancellation.

    • Note that dasher will not get compensation for this cancellation.

  • Dasher will be compensated $5 cancellation fee if cancellation is caued by but not limited to:

    • Restaurant or store is unexpectely closed

    • Other service-related issues at BaseBites’ discretion